Privacy Policy

1. About Nexfix

Nexfix is a supplier of construction chemicals, adhesives, sealants, tapes, waterproofing products, safety equipment, industrial consumables, and related construction solutions serving customers across the United Arab Emirates and other markets.

2. Information We Collect

We may collect the following categories of information. 

Personal Information

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• Full Name

• Company Name

• Email Address

• Phone Number

• Billing Address

• Delivery Address

• VAT/TRN (for business customers)

• Payment Information (processed securely by payment providers)

• Purchase History

•  

Business Information

For corporate customers, we may collect:

• Trade License Details

• Company Registration Number

• VAT Registration Number

• Purchase Orders

• Credit Application Information

•  

Website Usage Information

When you visit our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Session Duration

• Referring Website

• Search Terms

• Clickstream Data

•  

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze website traffic

• Measure marketing effectiveness

• Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

3. How We Use Your Information

We use your information to:

• Process orders

• Deliver products

• Generate quotations

• Provide customer support

• Verify customer identity

• Manage business accounts

• Improve our products and services

• Send order updates

• Respond to enquiries

• Provide technical assistance

• Improve website functionality

• Conduct analytics

• Prevent fraud

• Comply with legal obligations

With your consent, we may also send:

• Product updates

• Promotional offers

• Industry news

• New product launches

• Marketing communications

You can opt out of marketing communications at any time.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Delivery and logistics partners

• Payment service providers

• Technology and hosting providers

• Marketing service providers

• Professional advisors

• Government authorities where legally required

• Regulatory authorities

• Law enforcement agencies when required by law

All third parties are expected to protect your information appropriately.

5. Payment Security

Payments made through our website are processed using secure payment gateways.

Nexfix does not store complete credit card or debit card details on its servers.

6. Data Security

We implement reasonable technical, organizational, and administrative measures to protect your information, including:

• SSL encryption

• Secure servers

• Restricted employee access

• Password protection

• Firewalls

• Regular software updates

• Access controls

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain your information only for as long as necessary to:

• Fulfill orders

• Maintain business records

• Comply with legal and tax obligations

• Resolve disputes

• Enforce agreements

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent

• Restrict processing

• Object to certain processing activities

• Request a copy of your personal data, where applicable

Requests may be subject to verification and legal requirements.

9. Third-Party Links

Our website may contain links to third-party websites.

Nexfix is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may contact you via:

• Email

• Phone

• SMS

• WhatsApp

You may unsubscribe at any time by following the instructions in the communication or contacting us.

11. Children’s Privacy

Our website and services are intended for business and general consumers and are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

12. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, where necessary to provide our services. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

13. Compliance with UAE Laws

Nexfix is committed to complying with applicable laws and regulations of the United Arab Emirates regarding data protection and electronic transactions. Where applicable, we also respect internationally recognized privacy principles.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective once published on this page. We encourage you to review this page periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Nexfix

Website: www.nexfix.store

Email: info@nexfix.store

Address: Office No 482, Al Khubaisi, Deira, Dubai, UAE

16. Consent

By accessing or using the Nexfix website, placing an order, submitting an enquiry, or interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.